Direct Repair Program (DRP)


  • Carrier’s traditional (staff or IA) workflows are utilized to arrive at claim settlement
  • The insured requests a recommendation for a contractor
  • The adjuster sends a referral assignment through Xactware to MadSky
  • MadSky contacts the insured and reviews damage with aduster’s estimate

Inspection and Scoping Details

  • Included – roofing, elevations, fencing, minor interior.
  • Not included – O&P roofing, structural repairs, water mitigation, and tree removal.

Technology for trust

  • Video collaboration if discrepancies, edits written in Xactware

Financial Model

  • Carrier pays RCV to MadSky upon insured authorization to repair