Direct Repair Program (DRP)
- Carrier’s traditional (staff or IA) workflows are utilized to arrive at claim settlement
- The insured requests a recommendation for a contractor
- The adjuster sends a referral assignment through Xactware to MadSky
- MadSky contacts the insured and reviews damage with aduster’s estimate
Inspection and Scoping Details
- Included – roofing, elevations, fencing, minor interior.
- Not included – O&P roofing, structural repairs, water mitigation, and tree removal.
Technology for trust
- Video collaboration if discrepancies, edits written in Xactware
- Carrier pays RCV to MadSky upon insured authorization to repair